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For Families In Crisis

Families are much more than groups of people who share the same genes or the same address. Ideally, they are a source of support and encouragement; however, this does not mean that everyone gets along all the time. Conflicts are a part of family life, and sometimes we need somewhere to turn for help.

Below is a list of phone numbers and services that you can call 24 hours a day, 7 days a week, and a Call Specialist will be there to listen.  The conversations are confidential. Anyone can call, anytime, about anything.  


Call 2-1-1 is an easy-to-remember phone number available 24 hours a day, 365 days a year for information and referrals on health and human services such as basic human needs, physical and mental health, employment support, support for seniors and those with disabilities, support for children, youth and families, mobile crisis services, and suicide prevention and intervention services.  Find out more about 2-1-1. Simply dial 2-1-1 to get connected, and get answers.

2-1-1 is currently available from most cell phones and land-lines.  However, if you experience difficulties calling 2-1-1, you may access the identical service by calling 301-662-2255 or 1-866-411-6803 (outside of Frederick County).

*Airtime and other charges may apply for cell phone users.

Maryland Youth Crisis Hotline  

The Maryland Youth Crisis Hotline is a toll-free, 24-hour phone line available statewide. At the Frederick County Hotline, we answer calls coming from Frederick, Washington, Allegany, and Garrett counties to provide information and referral and crisis intervention. Call 1-800-422-0009 to reach a Hotline Call Specialist.

National Suicide Prevention Lifeline and Hopeline

The National Suicide Prevention Lifeline is a 24- hour, toll-free suicide prevention service available to anyone in a suicidal crisis. You can call if you feel you are in danger of hurting yourself, to find referrals to mental health services in your area, to speak to a crisis worker about someone you are concerned about, or simply to speak to someone who cares.  Call 1-800-273-8255.

The Hopeline links callers to a certified crisis center nearest the caller’s location. Crisis centers networked under this single, toll-free number are certified by the American Association of Suicidology.  Call 1-800-SUICIDE.

Mobile Crisis Services

Mobile Crisis Services can respond in person to those in Frederick County who are experiencing a crisis or having thoughts of suicide. This service, provided by Way Station, Inc., is available to adults aged 18 and older. Mobile Crisis Services may also respond to children in some circumstances. Mental Health specialists provide face-to-face assessment, crisis intervention, and referrals to those in need. Please dial 2-1-1 or the Frederick County Hotline at 301-662-2255 for more information about hours of operation and eligibility.

Systems Navigation Intake

The Frederick County Hotline/Call 2-1-1 provides initial access to Systems Navigation for Frederick, Washington, Allegany, and Garrett Counties. Systems Navigation is a program available to assist families who have children with multiple or intensive needs in navigating the complex systems of care. Find out more about Systems Navigation. To refer your family to Systems Navigation, dial 2-1-1 or if you have problems connecting via 2-1-1, dial 1-866-411-6803.
Need Help?
Call 2-1-1
In Crisis?
301.662.2255 (local)
800.422.0009 (statewide)
Services available in over 150 languages

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National Suicide Prevention Lifeline

National Suicide Prevention Lifeline is a national 24- hour, toll-free suicide prevention service available to anyone who feels that he/she might be in danger of hurting oneself, to find referrals to mental health services, or to speak to a crisis worker about a friend or family member.

Find Information and Referrals

In need of more help? Call 2-1-1, get connected, get answers.  Available in over 150 languages.